FAQ

  • What is Fiber Internet?
    • Not All fiber is the same!  Some providers sell “Fiber internet” as fiber to the node- or near your home- and then copper the rest of the way.   This type of “Fiber” is not truely fiber and is more of a marketing scheme.   Our solutions utilize actual fiber to your home to deliver the fastest speeds and lowest latency available.
  • Why is it better?
    • Our Fiber Network has significantly lower latency than other types of internet service, For example- Typical coax internet has latency of 40-60ms, Our fiber is typically around 10-20ms.  Also, Our service is also Synchronous, meaning that the upload and download speeds are the same-  this can help tremendously when uploading photos, sending large files and gaming.
  • What is latency?
    • Latency is a measure of responsiveness.  The lower the latency the faster things respond.
  • Can I use my own Router?
    • Yes,  however we highly recommend you utilize the one we provide to ensure you have the best experience possible.  If you do wish to provide your own we suggest that you purchase one that has WiFi 6 capability to fully take advantage of the speeds we provide.
  • Can I get a Static IP Address?
    • Yes!  Just contact us and request one.
  • Do you offer Cable TV Service?
    • No, However you can utilize any streaming TV service like Hulu, YouTube TV, Sling or any of the others to stream as much TV as you like! Streaming TV will likely save you money as well.